Privacy Policy

We respect your privacy and are committed to protecting your personal data in accordance with UK GDPR and data protection laws.

Last updated: October 2025

This Privacy Policy explains how Supple Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.suppleweb.co.uk (the “Website”).

We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Supple Ltd is a web design and digital services company based in Perth, Scotland.
We provide website design, SEO, digital marketing, photography, and maintenance services to clients throughout the UK.

Registered office:
Supple Ltd, 36 Alder Drive, Perth PH1 1ER
Email: enquiries@suppleweb.co.uk

For the purposes of data protection law, we are the Data Controller of your personal information.

Information We Collect

We may collect and process the following types of information when you use our website:

Information you provide directly

When you complete a contact or quotation form, we collect:

  • Name
  • Email address
  • Phone number
  • Address
  • Any message or information you include in your enquiry

Forms on this website are powered by 123FormBuilder, which securely transmits your data to us for the purpose of responding to your enquiry.

Information collected automatically

When you visit our website, certain information is automatically collected via Google Analytics, including:

  • IP address (anonymised)
  • Device type and browser
  • Pages visited and time spent on the site
  • Referral source and geographic region (approximate)

This data helps us understand how visitors use our website so we can improve its content and performance.

Cookies and similar technologies

Our website uses cookies to enhance your experience, remember preferences, and provide analytical insights.

Cookie consent and management are handled by CookieScript CMP, which lets you control which types of cookies are active on your device.

You can change your cookie preferences at any time using the banner or settings icon displayed on the site.

How We Use Your Information

We use the personal information collected through this website to:

  • Respond to your enquiries and provide requested information
  • Maintain communication regarding our services
  • Improve the functionality, performance, and content of our website
  • Monitor and analyse website usage to enhance user experience
  • Comply with legal and regulatory obligations

We do not use your information for automated decision-making or profiling.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Legitimate interests: for responding to enquiries, managing communication, and improving our website.
  • Consent: where you have explicitly agreed to optional cookies or marketing communication.
  • Legal obligation: where we must retain certain records for compliance or tax purposes.

Data Retention

We only keep your personal data for as long as necessary for the purposes described in this policy.

  • Enquiry form submissions are generally retained for up to 12 months.
  • Analytics data is retained according to Google’s standard retention periods (up to 26 months).
  • Emails and project files may be retained longer if you become a client, as part of our ongoing business relationship.

Sharing Your Information

We only share data where necessary to provide our services or operate our website securely:

  • 123FormBuilder (form submissions)
  • Google Analytics / Google Tag Manager (website usage data)
  • CookieScript CMP (cookie consent management)

All third-party providers we use process your data in compliance with UK GDPR and use appropriate security measures.

We will never sell or rent your personal data to any third party.

Data Security

We take data protection seriously.
Our website uses SSL encryption (HTTPS) to ensure secure data transmission.
Access to personal information is restricted to authorised staff only, and all data is stored securely.

Your Rights

Under UK data protection law, you have the following rights:

  • To access the personal data we hold about you
  • To request correction of inaccurate or incomplete data
  • To request deletion of your personal data (“right to be forgotten”)
  • To restrict or object to processing
  • To withdraw consent (where processing is based on consent)
  • To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

For more information, visit www.ico.org.uk

To exercise any of these rights, please contact us at enquiries@suppleweb.co.uk

Links to Other Websites

Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external sites.
We encourage you to read the privacy policies of any sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

The latest version will always be available on this page, with the effective date shown at the top.

Data Controller Information

For any questions about this Privacy Policy or how your personal data is handled, please contact:

Greg McDowall
Supple Ltd
36 Alder Drive, Perth PH1 1ER
Email: enquiries@suppleweb.co.uk

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