IT Support/ Remote Assistance

IT Support

Remote Assistance

At Suppleweb, we recognise that time is precious for home and business customers alike. That is why we actively promote our remote support service for PC’s and laptops.

As long as you have an active broadband connection through the affected machine, we will talk you through the simple steps of a remote connection. Thereafter, as long as the fault is due to a software problem that can be fixed remotely, we will do the rest.

Unfortunately where a live internet connection is not available or where issues are hardware related, a traditional “hands “on service will still be required.

Remote Control Software

We use Logmein software to offer remote assistance when dealing with computer problem.

Logmein is safe and offers secure communications using AES 256-bit encryption.

 

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